Booking information

Everything about your reservation

Price information

All prices are stated per person, per day (unless otherwise stated) including half board and all Hotel Madeleine all-inclusive services. A current local tax of € 4 per person/night (for guests aged 14 and over) is payable on top.

Payment options

We accept the following means of payment: Cash, EC cards and credit cards (Visa, Maestro).

Please transfer the deposit to the following account:

Raiffeisenbank Sölden
IBAN: AT 98 3632 4000 0125 0018


Check-in: Up to 10am
Check in on Saturdays from 10:00 am and enjoy the empty pistes in Gurgl on your day of arrival. We are also happy to welcome you to our skiers' snack from 3.30 pm to 5.00 pm (excluding drinks) at no extra charge.

Check-out: From 4pm
On the day of departure, we offer you a free late check-out until 4.00 pm in the wellness area (check-out from the room at 10.00 am). This gives you an extra day's skiing.


If you depart before 7 am, we will be happy to prepare a packed lunch for you. Please let us know by 6 pm the day before at the latest.


No pets are permitted at Hotel Madeleine.


General terms and conditions

The General Terms and Conditions for the Austrian Hotel Industry (AGBH 2006) apply to all reservations.


Reservations are not considered confirmed until a €600 peak-season deposit (off-season: €400) per room has been received.

Please transfer your deposit/s to the following account:

Raiffeisenbank Sölden
IBAN: AT 98 3632 4000 0125 0018

The deposit is also considered part of the cancellation fee. To avoid cancellation fees, please take out travel cancellation insurance.

Cancellation conditions

Down to 3 months before arrival: No cancellation fees.

From 3 months to 1 month before arrival: 30% of the total booking price.

From 1 month to 1 week before arrival: 70% of the total booking price.

For cancellations received less than 1 week before arrival, and for late arrivals, early departures and no-shows: 100% of the total booking price will be charged.

No discount can be granted for meals not consumed. All information and prices are provided without a guarantee. The General Terms and Conditions for the Austrian Hotel Industry (AGBH 2006) shall apply. To save inconvenience, we recommend taking out travel cancellation insurance, such as is provided by Europäische Reiseversicherung.

Travel Cancellation Insurance

You may have to cancel your well-earned holiday or be forced to return home early. In such cases, we recommend you take out travel cancellation insurance. More information is available here.


Hotel Madeleine is a non-smoking hotel. You are welcome to smoke outside the hotel building or on your balcony.

Discounts for children

With two full-paying guests in the room, the following discounts apply from the third person onwards:

0-3 years: 80% reduction
4-8 years: 60% reduction
9-13 years: 40% discount
From 14 years: 20% discount

Regular guest discount

All regular guests who have stayed at Hotel Madeleine at least 5 times previously receive a 5% regular guest discount on the half-board price.

Opening hours

Reception 8 am – 9:30 pm
Breakfast 8 am – 10 am (Saturdays from 7 am)
Skiers' snack 3:30 pm to 5 pm (Tuesdays until 7:30 pm)
Evening meal 6.30 pm to 8 pm (except Tuesdays)
Hotel bar 2 pm – 11 pm
Spa area 4 pm – 7 pm

Michael Gstrein
"The Hotel Madeleine is a family-run feel-good hotel."
Michael Gstrein
Host at Hotel Madeleine
TUI Global Hotel Awards 2024 QUALITY HOTEL